01063cam a2200337Mi 4500 87895 20230410115623.0 000101s2010 enk g 001 0 eng d 15892255 2009036744 9780749456603 9780749458911 DLC DLC HF 5548.8 L729d 2010 650.1/3 Lilley, Roy C. Dealing with difficult people / Roy Lilley. London ; Philadelphia : Kogan Page, 2010. x, 148 p. ; 21 cm. All in a day's work. Creating Success series Packed with top tips on how to deal with the most difficult types. Includes bibliographical references (p. [149-150] ). Handle aggession; --- Manage conflict; --- Motivate poor performers Interpersonal conflict. Problem employees. Psychology, Industrial. Personnel management. lcc bk PP C0 DRFGD 44817 44817 0 0 lcc 0 0 CS BJB BJB CS 2023-04-10 1 0 HF 5548.8 L729d 2010 00000100448 2018-10-24 00:00:00 1 2018-10-24 bk