Gargiulo, Terrence L.,  1968- <br/><br/>
Once upon a time :  using story-based activities to develop breakthrough communication skills / 
Terrence L. Gargiulo. 
 - San Francisco :  Pfeiffer,  c2007. 
 - xvi, 218 p. :  ill. ;  25 cm. +  1 CD-ROM (4 3/4 in.) 
 - Pfeiffer essential resources for training and HR professionals .
<br/><br/> "An essential tools resource"--P. [4] of cover. 
<br/><br/>Includes bibliographical references (p. 207-210). 
<br/><br/>Part One: Story-based techniques and tools for developing breakthrough communication skills --  techniques for working with stories --  A tool for assessing story-based communication competencies --  Sense making and stories --  Part Two: Story-based activities for developing breakthrough communication skills --  Children's book --  Concepts made easy --  Cookie jar --  Expand and collapse --  Guided journey --  Listening as a ally --  The magic three --  Mirror --  Random conversation --  Relic --  Stories in words --  Story collage --  Story scrap booking --  Study tour --  Take three --  Three channels --  Storytelling energizers --  Appendix A: The Power of stories is in the listening --  Appendix B: Sample breakthrough communication skills --  Workshop agendas. Contents of the CD-ROM: Activity-related materials --  Guided journey --  Sample relaxation scripts --  Story collage --  Blank story collage form --  Story collage --  Sample story collage #1 --  Story collage --  Sample story collage #2 --  Story collage --  Text for Sample story collage #1 --  Story collage --  Text for Sample story collage #2 Storytelling energizers --  Selecting a story tip sheet --  Storytelling energizers --  How to tell a story tip sheet --  Take three- audio --  Chapter-related materials --  Chapter 1: Nine functions of stories and their effects --  Handout --  Chapter 2: Description of story-based communication competency model --  Handout --  Story-based communication competency model (black and white) --  Handout --  Story-based communication competency model (color) --  Handout --  Animated competency model --  Flash file --  Chapter 3: The three questions --  Audio --  Bonus Files: The man with no story --  Audio --  Interview on Sky Radio with Terrence Gargiulo --  Audio --  Synopsis Tryillas Opera engraved score. 
<br/><br/> This exciting new book offers an innovative method for assessing and developing communication skills. The book introduces and describes a new communication skills model developed from research with leaders in Fortune 500 companies. It also includes a communication skills assessment aligned to the model. 
<br/><br/><label>ISBN: </label>9780787985356 (cloth) 
<br/><br/><label>LCCN: </label>2007007220 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Interpersonal communication.
<br/><br/><label>LC Class. No.: </label>HF5718  / .G3675 2007 
<br/><br/><label>Dewey Class. No.: </label>658.4/5