@book{45629,
	author = {Whalen, D. Joel. and Ricca, Tina M.},
	title = {The professional communications toolkit /},
	publisher = {Sage Publications,},
	year = {c2007.},
	address = {Thousand Oaks, Calif. :},
	url = {http://www.loc.gov/catdir/toc/ecip0616/2006021551.html}
}