The professional communications toolkit /
D. Joel Whalen with Tina M. Ricca.
- Thousand Oaks, Calif. : Sage Publications, c2007.
- xviii, 284 p. : ill. ; 26 cm.
Includes bibliographical references (p. 263-274) and index.
Effective communication: it's not about you -- Message strategies what to speak & what to write: attitude is 90% of speaking -- The power and limitations of speaking -- -- When you're afraid to communicate: understanding anxiety and fear -- Managing communication anxiety: action steps you can take -- Making people believe you: persuasive communication -- Message packaging strategies for formatting presentations: how you say it -- Message delivery performing the presentation -- Writing e-mails and memos with high communication factor -- Communicating with tables, graphs & charts: your visual toolbox -- Maximum powerpoint.
The Professional Communications Toolkit presents a compelling vision of communication that offers little known and amazingly effective techniques for the novice speaker and stage-savvy pro alike. Author D. Joel Whalen provides practical, research-based tools that apply perfectly to all professional communication, whether itʹs one-on-one conversations, speaking at small staff meetings, or delivering a keynote address to a ballroom full of people.
1412927161 (pbk.) 9781412927161 (pbk.)
Business communication. Comunicación en los negocios