02286cam a2200337 a 4500003000800000005001700008007000300025008004100028020002200069020002500091035001300116035002300129035002000152040001800172041000800190050002500198082001600223100002100239245008200260260005600342300003600398504006400434505063300498520045501131650002801586650003501614700001901649856008301668856009101751856010601842BJBSDDR20230410115649.0ta060629s2007 caua b 001 0 eng  a1412927161 (pbk.) a9781412927161 (pbk.) a14433092 a(OCoLC)ocm70258886 a(OCoLC)70258886 aDLCcDLCbspa aspa14aHF 5718 bW552p 200700a658.4/52221 aWhalen, D. Joel.14aThe professional communications toolkit /cD. Joel Whalen with Tina M. Ricca. aThousand Oaks, Calif. :bSage Publications,cc2007. axviii, 284 p. :bill. ;c26 cm. aIncludes bibliographical references (p. 263-274) and index. aEffective communication: it's not about you -- Message strategies what to speak & what to write: attitude is 90% of speaking -- The power and limitations of speaking -- -- When you're afraid to communicate: understanding anxiety and fear -- Managing communication anxiety: action steps you can take -- Making people believe you: persuasive communication -- Message packaging strategies for formatting presentations: how you say it -- Message delivery performing the presentation -- Writing e-mails and memos with high communication factor -- Communicating with tables, graphs & charts: your visual toolbox -- Maximum powerpoint. aThe Professional Communications Toolkit presents a compelling vision of communication that offers little known and amazingly effective techniques for the novice speaker and stage-savvy pro alike. Author D. Joel Whalen provides practical, research-based tools that apply perfectly to all professional communication, whether itʹs one-on-one conversations, speaking at small staff meetings, or delivering a keynote address to a ballroom full of people. 0aBusiness communication. 4aComunicación en los negocios1 aRicca, Tina M.413Table of contents onlyuhttp://www.loc.gov/catdir/toc/ecip0616/2006021551.html423Publisher descriptionuhttp://www.loc.gov/catdir/enhancements/fy0666/2006021551-d.html423Contributor biographical informationuhttp://www.loc.gov/catdir/enhancements/fy0734/2006021551-b.html