@book{45632,
	author = {NetLibrary, Inc.},
	title = {Harvard business review on effective communication.},
	publisher = {Harvard Business School Press,},
	year = {c1999.},
	address = {Boston, MA :},
	note = {Comprend des articles dâejáa publ. dans le Harvard business review.},
	url = {http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=17089}
}