01208cam a2200325Li 4500 87827 20230410115651.0 050221s2010 si a g b 001 0 eng d eng 9814302074 (hbk.) HG 1616 K52b 2010 332.1/7 King, Brett, 1968- Bank 2.0 : how customer behaviour and technology will change the future of financial services / Brett King. Singapore : Marshall Cavendish Business, 2010. 397 p : ill. ; 24 cm. "Audacious, provocative and... controversial, Brett King redefines the paradigm of consumer banking". Includes bibliographical referentes Part one: changes in customer behaviour; --- Part two: fixing the broken bits-channel improvement; --- Part three: the road ahead- beyond channel. King, Brett, 1968- Banks and banking Customer services Bank management Financial services industry Bancos Servicio al cliente. Bancos. Servicios bancarios. lcc bk C0 DRFGD PP 45689 45689 0 0 lcc 0 0 CS BJB BJB CS 2023-04-10 1 0 HG 1616 K52b 2010 00000100632 2018-10-24 00:00:00 1 2018-10-24 bk