01348cam a2200337Li 45000010006000000050017000060080041000230410008000640200022000720500023000940820012001171000024001292450114001532600053002673000028003205010106003485040040004545050151004946000024006456500041006696500020007106500032007306500033007626500012007956500025008079420012008329940014008449460007008589990017008659520128008828782720230410115651.0050221s2010    si a   g b    001 0 eng d  aeng  a9814302074 (hbk.)14aHG 1616bK52b 201000a332.1/71 aKing, Brett,d1968-10aBank 2.0 :bhow customer behaviour and technology will change the future of financial services /cBrett King.  aSingapore :bMarshall Cavendish Business,c2010.  a397 p :bill. ;c24 cm.  a"Audacious, provocative and... controversial, Brett King redefines the paradigm of consumer banking".  aIncludes bibliographical referentes0 aPart one: changes in customer behaviour; --- Part two: fixing the broken bits-channel improvement; --- Part three: the road ahead- beyond channel.10aKing, Brett,d1968- 0aBanks and bankingxCustomer services 0aBank management 0aFinancial services industry 4aBancosxServicio al cliente. 4aBancos. 4aServicios bancarios.  2lcccbk  aC0bDRFGD  aPP  c45689d45689  00102lcc40708CSaBJBbBJBcCSd2023-04-10h1l0oHG 1616 K52b 2010p00000100632r2018-10-24 00:00:00t1w2018-10-24ybk