00818pam a2200265 a 45000010006000000050017000060080041000230350003000640350012000670100017000790200015000960400018001110500023001290820016001521000023001682450097001912500012002882600046003003000027003465040064003736500028004376500025004656500033004907000029005232762920230410115757.0970616s1998    mau      b    001 0 eng      a1653259  a   97022524   a0205272940  aDLCcDLCdDLC14aHM 136bB734c 199800a303.6/92211 aBorisoff, Deborah.10aConflict management :ba communication skills approach /cDeborah Borisoff, David A. Victor.  a2nd ed.  aBoston, Mass. :bAllyn and Bacon,cc1998.  aviii, 247 p. ;c23 cm.  aIncludes bibliographical references (p. 225-239) and index. 0aInterpersonal conflict. 0aConflict management. 0aInterpersonal communication.1 aVictor, David A.,d1956-