Bazerman, Max H <br/><br/>
Predictable surprises :  the disasters you should have seen coming, and how to prevent them / 
Max H. Bazerman and Michael D. Watkins 
 - Boston :  Harvard Business School Press,  2004       
 - xi, 317 p. 
<br/><br/><label>ISBN: </label>1591391784 
<br/><br/><label>LC Class. No.: </label>HV 551.2 B362p 2004