The surviving and excelling in a changing world Halachmi, Arie, ed. \ Bouckaert, Geert, ed text dr San Francisco Jossey - Bass Publishers 1995 monographic spa EN

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xxix, 467 p. / 23 cm. The challenges of management in a changing world, 1. -- Images of public organization, 25. -- The perception of organizational incompetence, 27. -- Benefits and costs of conventional management practice, 45. -- Understanding red tape and bureaucratic delays, 81. -- Revitalizing public organizations : Total quality management, reengineering, and other management tools, 117. -- The role of information systems in supporting total quality management and inproved productivity, 119. -- Quality, reengineering, and performance : management change in the public sector, 150. -- Evaluating total quality management efforts, 177. -- Volunteer programs in the public : Benefits and challenges for public management, 199. -- The challenge of a competivie public sector, 220. -- Strategic planning, transformation, and innovation, 247. -- Creating the futur together : Developing and using shared maps, 247. -- The dance of what and how : Creating and sustaining organizational transformation, 281. -- Managing innovation and reform, 326. -- Strategies for public sector modernization, 348. -- Performance and productivity, 377. -- Improving performance measurement, 379. -- The public productivity challenge, 413 Arie Halachmi, Geert Bouckaert, editors JF 1351 E56 1995 0787900672 060907 20230410121000.0 802