Banishing bureaucracy : The five strategies for reinventing government /
David Osborne and Peter Plastrik
- Reading, MA : Addison - Wesley, 1997
- xiii, 397 p. ; 24 cm.
Administrative agencies--United States. Bureaucracy--United States. Government productivity--United States. Entrepreneurship--United States. Agencias administrativas--Estados Unidos. Burocracia--Estados Unidos. Industriales--Estados Unidos.