Achieving performance breakthroughts in federal, state, and local agencies Keehley, Patricia creator Medlin, Steven \ Macbride, Sue text dr San Francisco Jossey - Bass Publisher 1996 monographic spa EN

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xx, 251 p. Preparing for benchmarking, 17. -- Understanding best practices, 19. -- Benchmarking to identify best practices, 37. -- Assessing organizational readiness for benchmarking, 55. -- Selecting practices to benchmark, 80. -- Conducting benchmarking to adapt and implement best practices, 93. -- The benchmarking process step by step, 95. -- Building benchmarking teams and political support, 111. -- Finding a best practice partner, 124. -- Maximizing the relationship with your partner, 151. -- Analyzing the research and selecting best practices to adapt, 166. -- Adapting and implementing best practices, 182. -- Sustaining lasting performance improvements, 200. -- Benchmarking in the knowledge era : On - line resources and other research tools, 210. -- Directory of benchmarking and best practices organizations, 215. -- Step - by - step checklists for managing a benchmarking project, 226. -- Key benchmarking tools, 241 Patricia Keehley, Steven Medlin, Sue Macbride JK 468 K26b 1996 060907 20230410121027.0 1460