TY - BOOK AU - Barber,Michael TI - Instruction to deliver: fighting to transform Britain's public services SN - 9780413776648 (pbk.) AV - JN 318 B234i 2008 PY - 2008/// CY - London PB - Methuen KW - Public administration KW - Great Britain KW - Government productivity KW - Municipal services N1 - Includes bibliographical references (p. [436]-439) and index ER -