@book{60538,
	author = {Lodder, Arno R. and Zeleznikow, J.},
	title = {Enhanced dispute resolution through the use of information technology /},
	publisher = {Cambridge University Press,},
	year = {c2010.},
	address = {Cambridge [UK]  ;},
	url = {http://www.loc.gov/catdir/enhancements/fy1007/2010008752-b.html}
}