01637cam a2200265Ia 45000010006000000050017000060080041000230100017000640350024000810200038001050200035001430350021001780500024001990820011002231000022002342450096002562600052003523000048004045000088004525040053005405050683005936500030012766500045013067000020013518405720230410123453.0080418s2008    txu      b    001 0 eng d  a  2008017872  a(OCoLC)ocn416651088  a9780735544390 (pbk. : alk. paper)  a0735544395 (pbk. : alk. paper)  a(OCoLC)41665108814aKF 9084bF879p 200800a347.731 aFrenkel, Douglas.14aThe practice of mediation :ba video-integrated text /cDouglas N. Frenkel, James H. Stark.  aAustin :bWolters Kluwer Law & Business,c2008.  axxii, 509 p. ;c26 cm. +e1 DVD (4 3/4 in.)  aAt head of title: Aspen Publishers, Accompanied by 1 DVD in pocket at back of book.  aIncludes bibliographical references and indexes.0 a"So you want to study mediation?" : an introduction to the processes of mediation and the skills of effective mediators -- Basics of negotiation theory and why negotiations fail -- The role of the mediator : differing approaches, fundamental norms -- Preparing to mediate -- Mediation as a structured process -- Opening the process, developing information -- Expanding information to aid the negotiations -- Identifying and framing negotiation issues, organizing an agenda -- Generating movement through problem-solving and persuasion -- Conducting the bargaining, dealing with impasse -- Concluding the mediation -- The ethics of mediating -- Representing clients in mediation. 0aMediationzUnited States. 0aDispute resolution (Law)zUnited States.1 aStark, James H.