@book{69935,
	author = {Bailey, Thomas R.  and Hughes, Katherine L. },
	title = {Working knowledge :},
	publisher = {RoutledgeFalmer,},
	year = {2004.},
	address = {New York ;},
	url = {http://www.loc.gov/catdir/enhancements/fy0651/2004272480-d.html}
}