@book{72966,
	author = {Stanton, Nicki. and Stanton, Nicki. and Open University.},
	title = {Mastering communication /},
	publisher = {Macmillan,},
	year = {1996.},
	address = {Basingstoke :},
	edition = {3rd ed.},
	note = {Previous ed.: published as Communication. 1990.}
}