@book{94859,
	author = {Cahn, Dudley D. and Abigail, Ruth Anna.},
	title = {Managing conflict through communication /},
	publisher = {Pearson,},
	year = {c2014.},
	address = {Boston :},
	edition = {5th ed.},
	note = {Ruth Anna Abigail appears as the first named author on the previous edition.}
}