02014cam a2200373 a 4500 118405 20230410142406.0 120928s2014 maua b 001 0 eng 17478644 acquire 1 shelf copy policy default lcc bk 2012037218 9780205862139 0205862136 DLC DLC DLC Eng pcc BF637.I48 C132 2014 303.6 23 Cahn, Dudley D. Managing conflict through communication / Dudley D. Cahn, Ruth Anna Abigail. 5th ed. Boston : Pearson, c2014. xii, 324 p. : ill. ; 24 cm. Ruth Anna Abigail appears as the first named author on the previous edition. Includes bibliographical references and index. Introduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict. Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts. Conflict (Psychology) Interpersonal conflict. Conflict management. Abigail, Ruth Anna. dpf 94859 94859 0 0 lcc 0 0 OLF BJB BJB OLF 2023-04-10 0 BF637.I48 C132 2014 00000111090 2018-11-17 00:00:00 1 2018-11-17 bk