Includes bibliographical references (p. 337-346) and index.

Contents of the Web About the Author Introduction: Getting the Most from This ResourceWhy Every Organization Needs a Social 1. Media Policy and Compliance Management Program 2. Social Media and the Law: What Every Organization Needs to Know About Legal Compliance 3. Social Networking Creates Legal Evidence: How to Manage Records and E-Discovery Compliantly 4. Regulatory Compliance: Government and Industry Watchdogs Keep an Eye on the Social Web 5. Privacy, Security, and Social Media: What Every Employer and User Should Know 6. Blog Risks and Compliance Rules 7. Mobile Devices Drive Social Media Risks 8. Seven-Step Action Plan for Successful Social Media Policy and Compliance Management 9. Conduct a Social Media Policy Audit 10. Writing Effective Social Media Policies 11. Content Rules Are Critical to Compliance 12. Enforce Policy Compliance with Education 13. Reputation Management: Responding to and Recovering from a Social Networking Nightmare 14. Sample Policies: Social Media, Blogs, and Related AUPs 15. Glossary of Social Media, Legal, Regulatory, and Technology Terms Notes Index The following materials are available for download from www.pfeiffer.com/go/flynn password: professional Test Your Social Media Compliance Management Know-How Test Your Social Media Compliance Management Know-How: Answer Sheet for Trainers Self-Assessment: E-Discovery, Record Retention, and Policy Compliance E-Discovery, Record Retention, and Policy Compliance: Answer Sheet for Trainers State Rules of Civil Procedure and State E-Discovery Guidelines Handout Blog Policy and Compliance: Self-Assessment Blog Policy and Compliance: Answer Sheet for Trainers Sample Social Media Policy Audit Questionnaire for Managers, Supervisors, and Executives Sample Social Media Policy: Handout 113 Social Media Best Practices: Handout Resources

The Social Media Handbook is a comprehensive risk and compliance management toolkit that walks employers step-by-step through the process of developing and implementing effective social media policy and compliance management programs that are designed to minimize and in some cases prevent social networking and web 2.