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Keeping the edge : giving customers the service they demand / Dick Schaaf ; foreword by Karl Albrecht.

By: Material type: TextPublication details: New York, N.Y., U.S.A. : Dutton, c1995.Description: x, 358 p. ; 24 cmISBN:
  • 0525937994 (acid-free paper)
Subject(s): DDC classification:
  • 658.812
LOC classification:
  • HF 5415.5 S291k 1995
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Holdings
Item type Current library Home library Collection Shelving location Call number Vol info Copy number Status Barcode
Libro Biblioteca Juan Bosch Biblioteca Juan Bosch Ciencias Sociales Ciencias Sociales (3er. Piso) HF 5415.5 S291k 1995 (Browse shelf(Opens below)) 1 1 Available 00000109962

Includes bibliographical references (p. 329-343) and index.

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