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Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch.

By: Contributor(s): Material type: TextSeries: Times Group Books / Times Business SeriesPublication details: India : Wiley, c2010.Edition: 2nd ed., updated and expandedDescription: xviii, 238 p. : ill. ; 24 cmISBN:
  • 9780470503805
  • 0470503807
  • 9788126529209
Subject(s): DDC classification:
  • 658.812
LOC classification:
  • HF 5415.5 S674u 2010
Online resources:
Contents:
The DNA of service excellence; --- The leadership actions; ---The service improvement team;---Developing the service improvement core tools; --- Communication;---Training and education; --- Interviewing and selection; --- Measurement; --- Recognition; ---Service obstacle system; --- accountability.
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Holdings
Item type Current library Home library Collection Shelving location Call number Vol info Copy number Status Barcode
Libro Biblioteca Juan Bosch Biblioteca Juan Bosch Ciencias Sociales Ciencias Sociales (3er. Piso) HF 5415.5 S674u 2010 (Browse shelf(Opens below)) 1 1 Available 00000100732

Includes index.

Previous ed.: Sanford, Fla.: DC, 2004.

The DNA of service excellence; --- The leadership actions; ---The service improvement team;---Developing the service improvement core tools; --- Communication;---Training and education; --- Interviewing and selection; --- Measurement; --- Recognition; ---Service obstacle system; --- accountability.

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