| 000 | 01612 a2200325 4500 | ||
|---|---|---|---|
| 003 | BJBSDDR | ||
| 005 | 20231211115228.0 | ||
| 007 | ta | ||
| 008 | 170723s2011 nyu 00| 0 eng d | ||
| 020 | _a9780071773546 | ||
| 020 | _a0071773541 | ||
| 040 |
_beng _cBJBSDDR |
||
| 041 | _aeng | ||
| 050 | 1 | 4 |
_aHD 62.15 _bM623p 2011 |
| 100 | 1 | 0 |
_aMichelli, Joseph A., _d1960- _931361 |
| 245 | 1 | 0 |
_aPrescription for excellence : _bleadership lessons for creating a world-class customer experience from UCLA Health System / _cJoseph A. Michelli. |
| 260 |
_aNew York : _bMcGraw-Hill, _c2011. |
||
| 300 |
_a304 pages ; _c23 cm. |
||
| 440 | _a McGraw-Hill's AccessMedicine | ||
| 500 | _a"Prepared with the assistance of UCLA Health System"--Title page verso | ||
| 505 | 0 | _aUCLA Health System experience Care takes vision, clarity and consistency Never enough care Setting the foundation Safety : science, selection and challenge Delivering exceptional outcomes here and now Quality for less and for all High-Value innovation Transformative evolution Service Excellence Sustainable success through service without bounds Your follow-up care plan. | |
| 520 | _aProvides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. | ||
| 650 | 4 |
_aCambio organizacional _91965 |
|
| 650 | 4 |
_aLiderazgo _9164 |
|
| 650 | 4 |
_aÉxito en los negocios _9160 |
|
| 650 | 4 |
_aCalidad total en administración _933462 |
|
| 650 | 4 |
_aAdministración _9165 |
|
| 942 |
_2lcc _cBK |
||
| 946 | _idpf | ||
| 999 |
_c119896 _d119896 |
||