000			01497cam a22003854a 4500
001			82088
005			20230410115407.0
008			050321s2005 flua b 001 0 eng
020			_a0849338190 (alk. paper)
020			_a9780849338199 (alk. paper)
042			_apcc
050	1	4	_aHD 31 _bM637i 2006
082	0	0	_a658.5
100	1		_aMilakovich, Michael E.
245	1	0	_aImproving service quality in the global economy : _bachieving high performance in public and private sectors / _cMichael E. Milakovich.
250			_a2nd ed.
260			_aBoca Raton, FL : _bAuerbach Publications, _c2006.
300			_axix , 406 p. : _bill. ; _c25 cm.
500			_aRev. ed. of: Improving service quality. 1995.
504			_aIncludes bibliographical references (p. 345-360) and index.
650		0	_aIndustrial management.
650		0	_aService industries _xManagement.
650		0	_aQuality control.
650		4	_aDireccion Indutrial.
650		4	_aIndustria de servicios _xDirección.
650		4	_aControl de calidad.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/fy0601/2005043912.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
938			_aBaker and Taylor _bBTCP _n2005043912
938			_aYBP Library Services _bYANK _n2202069
938			_aBaker & Taylor _bBKTY _c74.95 _d74.95 _i0849338190 _n0006272629 _sactive
938			_aIngram _bINGR _n9780849338199
942			_2lcc _cbk
994			_aC0 _bDRFGD
999			_c40264 _d40264