| 000 | 01208cam a2200325Li 4500 | ||
|---|---|---|---|
| 001 | 87827 | ||
| 005 | 20230410115651.0 | ||
| 008 | 050221s2010 si a g b 001 0 eng d | ||
| 041 | _aeng | ||
| 020 | _a9814302074 (hbk.) | ||
| 050 | 1 | 4 |
_aHG 1616 _bK52b 2010 |
| 082 | 0 | 0 | _a332.1/7 |
| 100 | 1 |
_aKing, Brett, _d1968- |
|
| 245 | 1 | 0 |
_aBank 2.0 : _bhow customer behaviour and technology will change the future of financial services / _cBrett King. |
| 260 |
_aSingapore : _bMarshall Cavendish Business, _c2010. |
||
| 300 |
_a397 p : _bill. ; _c24 cm. |
||
| 501 | _a"Audacious, provocative and... controversial, Brett King redefines the paradigm of consumer banking". | ||
| 504 | _aIncludes bibliographical referentes | ||
| 505 | 0 | _aPart one: changes in customer behaviour; --- Part two: fixing the broken bits-channel improvement; --- Part three: the road ahead- beyond channel. | |
| 600 | 1 | 0 |
_aKing, Brett, _d1968- |
| 650 | 0 |
_aBanks and banking _xCustomer services |
|
| 650 | 0 | _aBank management | |
| 650 | 0 | _aFinancial services industry | |
| 650 | 4 |
_aBancos _xServicio al cliente. |
|
| 650 | 4 | _aBancos. | |
| 650 | 4 | _aServicios bancarios. | |
| 942 |
_2lcc _cbk |
||
| 994 |
_aC0 _bDRFGD |
||
| 946 | _aPP | ||
| 999 |
_c45689 _d45689 |
||