000			02014cam a2200373 a 4500
001			118405
005			20230410142406.0
008			120928s2014 maua b 001 0 eng
035			_a17478644
925	0		_aacquire _b1 shelf copy _xpolicy default
942			_2lcc _cbk
010			_a 2012037218
020			_a9780205862139
020			_a0205862136
040			_aDLC _cDLC _dDLC
041			_aEng
042			_apcc
050	1	4	_aBF637.I48 _bC132 2014
082	0	0	_a303.6 _223
100	1		_aCahn, Dudley D.
245	1	0	_aManaging conflict through communication / _cDudley D. Cahn, Ruth Anna Abigail.
250			_a5th ed.
260			_aBoston : _bPearson, _cc2014.
300			_axii, 324 p. : _bill. ; _c24 cm.
500			_aRuth Anna Abigail appears as the first named author on the previous edition.
504			_aIncludes bibliographical references and index.
505			_aIntroduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict.
520			_aManaging Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.
650		0	_aConflict (Psychology)
650		0	_aInterpersonal conflict.
650		0	_aConflict management.
700	1		_aAbigail, Ruth Anna.
946			_adpf
999			_c94859 _d94859