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008 041214s2006 njua b 001 0 eng
020 _a0131457578
020 _a9780131457577
040 _aDLC
_cDLC
_bspa
041 _aeng
042 _apcc
050 1 4 _aHF 5415.13
_bK87m 2006
082 0 0 _a658.8
100 1 _aKotler, Philip,
_d1931-
245 1 0 _aMarketing management /
_cPhilip Kotler, Kevin Lane Keller.
250 _a12th edition
260 _aUpper Saddle River, NJ :
_bPearson Prentice Hall,
_cc2006.
300 _axxxix, 733 [45] p. :
_bcol. ill. ;
_c28 cm.
504 _aIncludes bibliographical references and index.
505 _aUnderstanding Marketing ManagementChapter 1 - Defining Marketing for the 21st Century Chapter 2 - Developing Marketing Strategies & Plans Part II. Capturing Marketing Insights Chapter 3 - Gathering Information & Scanning the Environment Chapter 4 - Conducting Marketing Research & Forecasting DemandPart III. Connecting with CustomersChapter 5 - Creating Customer Value, Satisfaction, & Loyalty Chapter 6 - Analyzing Consumer Markets Chapter 7 - Analyzing Business Markets Chapter 8 - Identifying Market Segments & TargetsPart IV. Building Strong BrandsChapter 9 - Creating Brand Equity Chapter 10 - Crafting the Brand Positioning Chapter 11 - Dealing with Competition Part V. Shaping the Market OfferingsChapter 12 - Setting Product Strategy Chapter 13 - Designing & Managing Services Chapter 14 - Developing Pricing Strategies & ProgramsPart VI. Delivering ValueChapter 15 - Designing & Managing Value Networks & Channels Chapter 16 - Managing Retailing, Wholesaling & LogisticsPart VII. Communicating ValueChapter 17 - Designing & Managing Integrated Marketing Communications Chapter 18 - Managing Mass Communications: Advertising, Sales Promotion, Events & Public Relations Chapter 19 - Managing Personal Communications: Direct Marketing & the Sales ForcePart VIII. Creating Long-Term GrowthChapter 20 - Introducing New Market Offerings Chapter 21 - Tapping into Global Markets Chapter 22 - Managing a Holistic Marketing Organization
650 0 _aMarketing
_xManagement.
650 4 _aMarketing
_913274
650 4 _aAdministración de mercadeo
_9799
700 1 _aKeller, Kevin Lane,
_d1956-
_921614
856 4 1 _3Table of contents
_uhttp://www.loc.gov/catdir/toc/ecip055/2004029595.html
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
942 _2lcc
_cBK